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What is Robotic Process Automation

Robotic Process Automation (RPA) is the set of technologies, products and processes developed for the automation of work.

Intelligent software is used to execute mechanically repetitive tasks usually carried out by operators.

RPA tools browse among different IT applications and, by interacting with them, select fields, copy and paste information thanks to a complex set of rules specified during the configuration.

RPA impact on businesses

Repetitive process automation is important for many industries, in light of cost reduction related to time savings, low error rate and manpower allocation that can be then spent on more profitable operations. The optimization of activities is particularly important because it brings to a major Return on Investment (ROI) at long last.

Until today, automation was based on structured data sources through internal API (Application Programming Interface) or ad-hoc script for back-end system utilization.

Within the RPA arrival, non-structured data such as images or scanned documents can be automated using AI-based (Artificial Intelligence) elements.

The advantages of RPA

The first quick win gained is the human error reduction on repetitive operations on sensible data.

Even if RPA is not the latest technological discovery available on market, companies’ interest and adoption is growing within different fields: Customer Care, Finance, Order Management, Human Resources, Administrative & Reporting Task, IT Services, Supply Chain and Integration.

The introduction of RPA tools as a mean for businesses’ digitalization shows various benefits like:

  • People: re-definition of employees’ priorities towards high value-added tasks related to innovation, strategy and other business development activities
  • Efficiency: reduction in human error, increase in accuracy level, integration with legacy system and an enhanced traceability of operations, features which ultimately ease audits and policy compliancy. Additionally, RPA implementation is simple, non-stop and flexible as robot can potentially work continuously and be configured at any time according to new workloads or different automation needs
  • Quality: improvement of output quality and peak activity management, better process control and monitoring (log task)
  • Cost saving: OPEX optimization (20%) and quick ROI achievement (12 months)

The future of companies is more and more related to digital transformation and the adoption of RPA becomes an essential competitive asset.

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